Together with our logistics partner BRT we deliver directly to the delivery address you specify. Our logistics partners sometimes also work locally with external carriers.
The delivery can be tracked by you. If possible, you will be informed of the tracking number after dispatch.
We do not ship to post office counters, private post office boxes or postal warehouses. We ship our goods to all countries of the EU.
Unfortunately, we cannot deliver to the following countries: Switzerland, Norway, Iceland and Great Britain.
Please note: We also do not deliver to free trade zones such as San Marino, Faroe Islands, Canary Islands, Monaco, Azores, Livigno, etc.
Due to legal regulations, we cannot deliver goods to the following countries: Non-EU member states (third countries) Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro, Serbia.
The shipping costs depend on the delivery address, item weight, item volume and type of item.
The exact shipping costs can be seen on each item detail page and in the shopping cart (by clicking on Shipping or on Calculate shipping costs and entering the delivery location).
Here is an overview:
Italy: 5,00 Euro / free shipping from 50,00 Euro
Germany, Austria, Belgium, Luxembourg, Netherlands: 8,00 Euro / Free shipping from 50,00 Euro
Other countries in the EU: 10,00 Euro
Other countries on request.
For remote areas and islands we charge a shipping surcharge. This surcharge is also calculated automatically.
Minimum order value
There is currently no minimum order value.
The delivery time once the order is ready for shipment (within 1-2 days) is:
For Italy: 2 - 6 days
For Germany, Austria, Belgium, Luxembourg, Netherlands: 2 - 6 days
For other EU countries: 2 - 6 days
On Saturday afternoons, Sundays, public holidays, Christmas and New Year's Eve there is no delivery.
In case of delivery delays or delivery problems, we will inform you immediately.
We are not obliged to deliver in the event that the goods are not available.
We will inform you of this as soon as possible and refund any payments you have already made without delay.
In the case of special offers, we can only deliver while stocks last. We are generally entitled to make partial deliveries.
Absence of the addressee at the time of delivery
The parcel service will make a total of three delivery attempts. If these are unsuccessful because you are not present or someone else accepts the goods for you, the goods will automatically be returned to us. You will then be contacted by us and have the choice between a new shipment of the goods with the corresponding shipping costs at your expense, or you refuse a new delivery and will be refunded the money for the ordered but unaccepted goods, but the shipping costs incurred will be charged.
Incomplete / faulty delivery
If you notice that your ordered goods are incomplete or that you have ordered something else, please contact us immediately by phone: +39 0473 561309 or by e-mail: firstname.lastname@example.org.
Please notify us so that we can have an incorrect delivery collected by our logistics partner. If you wish to return the parcel yourself, please send it back to us as a standard postal parcel. We will then reimburse you for the costs incurred.
We have taken out transport insurance with the freight company for the entire risk of damage in transit or loss of the goods in transit.
Please make absolutely sure that you accept an undamaged package from the carrier. If you wish to accept an only slightly damaged parcel, please write the note "with reservation" on the acceptance slip. Without this note, the acceptance of an opened or damaged parcel is tacitly deemed to be a proper delivery.